Founded by former SEC examiners and state regulators, (“ACA”) is a leading provider of regulatory compliance products and solutions, cybersecurity and risk assessments, performance services, and technology solutions to regional, national, and global firms in the financial services industry. With offices worldwide, ACA clients include leading investment advisers, private fund managers, commodity trading advisors, investment companies, and broker-dealers. With over 900 combined investment management clients and over 20 global locations, ACA is a premier place to take the next step in your financial technology career.
ACA is looking for a proven Customer Success leader to manage our Customer Success Team as well as get hands-on with our clients to ensure that they are happy, excited and successful with using our products. We’re looking for a dynamic, action oriented leader who has built client relationships from the ground up and has experience leading a team.
This position reports to a Partner in ACA Technology but will be cross functional, working closely with the sales, product and support teams
Delivering Value for our Clients:
Grow and Retain Client Relationships
Work hand in hand with the Customer Success Team to implement regular business reviews with clients
Identify potential “at risk” clients to address issues and minimize churn
Help optimize the customer lifecycle and work with sales to refine our renewal and upsell strategies.
Manage the Customer Success Team
Foster collaboration and communication across the team to share best practices and tackle client specific and product-wide projects
Evaluate staffing needs and help recruit and retain top talent
Ensure that the Customer Success Team understands our customers’ business needs and objectives and have the resources they need to be successful
Run weekly team meetings
Encourage an environment of continuous learning and development across the team
Inspire success across ACA
Create company-wide customer focused culture across the organization
Who You Are
A proven leader, exceptional communicator, and self-starter
A track record of working in a client facing environment and leading people
A positive, proactive team player with a passion for customer success